Officer Services

Long exposure motion blur of city streets at night

Officer Services

Deliver smart city on-street parking strategies with the best people and technology in-field.

DCA employs and manages authorised parking officers to fulfil patrol duties for local governments and other organisations. Our measured and data-backed approach to enforcement ensures a balanced level of patrols is available where and when they are needed.

Long exposure of city streets at night

Features

DCA’s Officer Services features the following
  • Priority access to industry leading smart city technology,
  • Back office and technical support of over 300 experts,
  • Access to best of breed infringement issuance technology,
  • Recruiting, training, coaching and performance management of staff,
  • Dedicated team of parking specialists with detailed local knowledge,
  • Onsite parking supervisor to manage the parking officers and work with Council on improvement initiatives,
  • Choice of staff on-site or dedicated office in municipality,
  • Infringement processing management software,
  • Tools of the trade supplied as needed including uniforms, vehicles, handhelds and ticket stock,
  • Delivery of parking work plan, customer service levels and performance management
Long exposure of city streets at night

Supporting Services

DCA Managed On-Street Services is also able to provide additional services including private parking management, abandoned vehicle management, meter maintenance and school crossing supervision.

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Benefits

The benefits of DCA Officer Services includes
  • Reduction in administrative burden and associated overhead costs,
  • Provides a safer parking environment for the community and parking officers,
  • Increased parking turnover resulting in greater parking availability, benefiting shoppers and business,
  • Minimal appeals and reduced administration with an increased infringement payment rate of +19% across our client group. This means an increase in receipted revenue is delivered,
  • Customer centric approach of our officers means that they act as professional ambassadors for your organisation,
  • Cost effective solution, productivity gains, increased issuance
Long exposure of city streets at night

Find out more about our
Managed Off-Street Services.

Download Fact Sheet

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