Call Centre Services
What we offer
We deliver quality by focusing on details every day: customer contacts are monitored for quality and performance with every call, and every email and document is recorded and permanently stored. In addition, strict KPI expectations are managed for call wait times and written correspondence turnaround times.
We keep your data secure because disaster recovery, system redundancy and BCP plans are in place for every client. This ensures our contact centre is strictly managed for compliance with government-level probity: customer privacy is paramount and security is central to our business.
DCA Call Centre Services delivers
- Scalable resources to meet specific client requirements,
- Use of the best available industry tools that enable efficiency,
- Rigorous recruitment, training processes and tenure,
- Single point of contact with centralised Client Services,
- Call centre operated 8am to 8pm AEST Monday to Friday,
- 100% on-shore customer contact staff based in Melbourne’s city centre,
- Multi-skilled staff managing calls, emails and official document processes,
- Thorough training of all staff for financial, legal and life-sensitive customer contacts.