Reminder Services

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Reminder Services

Help the community manage their infringements

IMaaS Reminder Services is a specialist reminder service designed to encourage customers to take action on outstanding infringements and assist them in avoiding unnecessary additional fees. Designed by our infringement management experts the solution provides a premium level of service to the customer and process efficiencies for municipalities, universities and other enforcement agencies.

IMaaS Reminders complements the existing infringement lifecycle and is typically implemented in the sixty day period prior to lodgement of outstanding infringements. 

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Features

  • A system that complements the existing infringement lifecycle,
  • A highly configurable system that is adjusted to the needs of clients,
  • Full integration available with our infringement management solutions,
  • Implementation in the sixty day period prior to lodgement of outstanding infringements,
  • Automated SMS reminders, phone calls, emails and letters,
  • Sourcing customer contact details from industry leading public data providers,
  • Detailed analytics for daily and long-term trend analysis.

 

 

Community Centric

  • Proactive community engagement and customer centric approach,
  • Personalised communication regarding the outstanding infringement,
  • Facilitation of payments, extension of time and payment plan requests,
  • Fully compliant with all legislative requirements,
  • Comprehensive reporting on all activities and customer interactions.

Benefits

The benefits of DCA Reminder Services are
  • Improved customer experience as our proactive approach assists customers in avoiding unnecessary additional fees,
  • Increased infringement recovery means we can achieve in excess of 20% increase in infringements recovered, resulting in more revenue sooner,
  • Reduced lodgements and the administrative effort needed to deal with payment after lodgement.
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Change the way you manage infringements

Find out more about offering your community IMaaS Reminder Services

Download Fact Sheet

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