Images Online
Make technology work smarter for you
Images Online
Images Online is DCA’s tool to allow users to enquire about an infringement, see all the corresponding evidence and verify whether a parking offence has been correctly issued without the need to consult council administration staff.
DCA creates a web service application that is themed according to the council’s logos and corporate colours, and is then installed on the council’s Web Server. This is a simple web page accessible to any user on the internet.
Community Friendly
To make an enquiry about a parking infringement on the web page at any time, a user only needs to enter the following:
- Parking Infringement Number
- Vehicle Registration
How it works
These fields are queried against the values in the PinForce database. The web page then displays all images related to the infringement as well as all information appearing on the infringement notice, namely:
- Offence details
- Offence location
- Vehicle details
- Payment details and options (with links as required)
Benefits
The benefits of this solution, as a result of providing photographic evidence, include:
- Reduction in customer contact from a client/public perspective.
- Increase in customer service from the public’s perspective.
- Increase in paid fines.
- Reduction in contested fines.
- Reduction in client/public confrontations.
- Reduction in client administration time.
- Reduction in public time in contesting.
- Licensable module outside of PinForce releases i.e. no need to upgrade existing PinForce.
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