Customer Service Representative

Role Reference TNX/1425430

People working in the office with woman smiling at the camera

Customer Service Representative

Posted October 4, 2019

Role Reference TNX/1425430
  • Multiple ongoing Casual Positions available!
  • Rotating roster between 8am to 9pm Monday to Friday
  • Attractive hourly rate – $32.02 per hour plus Super
  • Amazing CBD location
  1. Our Business

DCA Technologies are an outsourcing company who provide infringement management services to local government agencies. As an industry leader with a national presence we assist our clients in managing their processes, systems and technology integration relating to fines and safety.

The Role

Working as a Customer Service Representative is a perfect role for a passionate customer service professional that enjoys providing solutions to customers within a challenging but rewarding environment.

As a Customer Service Representative you will provide accurate and courteous customer service information and advice to customers with parking infringement enquiries.

Required Availability

You must have full availability to work on a rotating roster between the hours of 8am – 9pm Monday to Friday.  No weekend work!

If you are successful in this role you will enjoy:

  • Ability to earn yearly bonus
  • Monthly reward and recognition
  • Comprehensive training
  • Positive, collaborative work environment
  • Career development opportunities
  • Monthly reward and recognition
  • Smart casual dress environment
  • Active social club, subsidised gym membership, discounted Medibank health insurance, employee referral program and more.

Your key responsibilities include:

  • Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
  • Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
  • Advising the public of their rights and obligations under the relevant Acts
  • Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
  • Accurate data entry of call summary into the computer system to create case history after each call

What we are looking for:

  • Strong Customer Service orientation
  • Good communication skills both written and verbal
  • Professional approach and good phone manner especially when dealing with the difficult or distressed clients
  • Well-developed negotiation, problem solving and decision making skills
  • Ability to use multiple computer systems simultaneously
  • Energetic and enthusiastic with an ability to work autonomously
  • Call centre experience is desirable

Progressed candidates must have full Australian working rights and will be required to complete a National Police Check.

To find out more about this opportunity, contact Kathy Cannon on 03 9058 6928.

To apply, please  fill in the form below to take the first step towards an exciting customer service career!

DCA Technologies is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

Apply online

To apply, upload a cover letter addressing the above criteria together with a current version of your resume
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  • Accepted file types: pdf, doc, docx.
    Upload your Resume here