Software Support Analyst

Role Reference PAR-SSA-June-20

People working in the office with woman smiling at the camera

Software Support Analyst

Posted June 18, 2020

Role Reference PAR-SSA-June-20
  • Leading-edge, market leading product
  • Permanent opportunity with market competitive salary
  • Melbourne CBD location


DCA is a database management and software development company that is the leading supplier in handheld technology to local councils within Australia and New Zealand.

We are currently seeking an enthusiastic professional to join our Support Services team.  This role involves the support of innovative software applications across a variety of platforms.

Key responsibilities include:

  • First line helpdesk support including the job logging & monitoring and management of call queues.
  • Investigation and problem resolution of specific technical issues.
  • Responding to data change requests.
  • Providing tailored customisation of software for clients.
  • Liaising with developers, customers and key stakeholders.

Based in our Melbourne office, this role requires answering calls and responding to emails in a timely manner.  You will need to apply your excellent problem solving skills to investigate and troubleshoot technical issues.  Strong customers service ethic and the ability to communicate effectively both written and verbally are key attributes of this role.  Recent graduates with some experience within a software support environment supplying end-user software products to the Australian market are encouraged to apply.

This role provides an excellent opportunity for the successful applicant to join a team of technology experts in a growing organisation.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

To apply, please fill in the form below or send a current version of your Resume to by no later than 30 June 2020 quoting reference number PAR-SSA-June-20.

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To apply, upload a cover letter addressing the above criteria together with a current version of your resume
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  • Accepted file types: pdf, doc, docx.
    Upload your Resume here