Support Services

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Support

ResearchMaster puts client satisfaction and support at the top of our priority list. Our support services are comprehensive and designed to assist our clients quickly and thoroughly. Our Support Services include:

  • A dedicated Engagement Manager assigned to each client. Your Engagement Manager will meet regularly with your key stakeholders and will act as a point of escalation, if needed, for the duration of the contract,
  • A dedicated team of more than 40 highly skilled professionals based in West Melbourne offer easy-to-access help desk services and ongoing training,
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  • Implementation services such as thorough project management, business analysis, consultancy, data migration, eForm and workflow implementation services,
  • Assistance is provided with report writing, system upgrades and configuration, customisation and development of system integrations,
  • Training and workshops to help identify system requirements, resource allocation and what’s needed to make implementation of our solutions a success across your organisation.
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