Privacy Policy
-
DCA Privacy Policy
-
PRIVACY POLICY
DCA supports privacy protection as a fundamental part of its business and is committed to maintaining the highest standards of data integrity and security.
DCA is bound by the Privacy Act 1988 (Cth) (the Privacy Act), the Australian Privacy Principles (APPs) as well as other applicable laws protecting privacy. This policy describes how DCA collects, uses, holds and discloses personal information.
In this Privacy Policy:
DCA means Sarb Management Group Pty Ltd trading as Database Consultants Australia and includes ResearchMaster Pty Ltd, DCA Technologies Pty Ltd.
DCA Businesses means the divisions of DCA that cater to specific market sectors and includes PayStay, Data Services, and ResearchMaster.
personal information means information or an opinion about an identified individual, or about an individual who is reasonably identifiable.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
WHAT PERSONAL INFORMATION DO WE COLLECT
DCA collects information about you and your interactions with us when you purchase or use any of DCA’s products or services, call us or visit DCA’s website(s). That personal information may include, but is not limited to, your name, email address, phone number, physical address, date of birth, occupation and company details, and, as required in the course of business, financial information.
DCA uses cookies as well as your IP address and browser information available via Google and other analytic tools to count visitors to its web site and understand how they access and use it. These cookies do not identify visitors, and are used only to improve the site’s effectiveness and relevance.
DCA Businesses have separate privacy policies which detail the way each division collects and handles personal information in the delivery of their services. The separate privacy policies are either available on DCA’s website (https://data.com.au/privacy-policy/) or on request.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
DCA collects, holds and uses personal information only for the purposes for which it was collected which are directly related to the functions and activities of DCA Businesses (or a directly related secondary purpose which you could have reasonably expected), including:
- processing personal information on behalf of DCA’s clients;
- maintenance of the quality of the databases of DCA Businesses;
- provision of business information in the Marketbase database to Marketbase clients for marketing purposes;
- to provide you with products and services, or manage our relationship with you;
- contacting or responding to you, or if we need to tell you something important; or
- complying with our legal obligations.
If you do not provide us with your personal information we may not be able to provide our services to you, or communicate with you, or respond to your enquiries.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We will collect your personal information directly from you when you interact with us and when we interact with you on behalf of our clients. DCA also processes personal information collected by its clients on behalf of those clients.
DCA collects personal information which is used by DCA to maintain the databases of DCA Businesses. An individual may opt out of receiving further contact or request access to their information (see below).
HOW WE STORE AND HOLD PERSONAL INFORMATION
DCA employs security procedures to protect information from misuse, interference or loss, unauthorised access, modification or disclosure. DCA supplies data only to authorised users who have contracted to provide an appropriate level of data security.
DCA maintains stringent updating procedures to ensure that data is accurate, complete and up-to-date.
DCA has PCI DSS Level 1 certification and adheres to a comprehensive set of requirements to enhance cardholder data security which ensures the safe handling and storage of sensitive customer credit card information.
DCA will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
WHO WE DISCLOSE YOUR PERSONAL INFORMATION TO AND WHY
Where relevant and in accordance with DCA’s legal and compliance obligations, DCA may transfer or disclose your personal information for the purposes for which it was collected and any directly related purpose, to its related companies or to external service providers so that they may perform services for us or on our behalf.
DISCLOSURE TO OVERSEAS RECIPIENTS
We may engage overseas service providers, such as email providers and “cloud” data services, in the course of providing the websites, and our services to you. The location of these service providers may vary.
In the event that personal information must be disclosed overseas other than as described above, we will endeavour to obtain consent from you. Where required by the privacy principles, we will take reasonable steps to ensure that an overseas recipient does not breach the relevant privacy principles under the Australian Privacy Act 1988 (Cth).
USE OF YOUR PERSONAL INFORMATION FOR MARKETING
Where relevant to the particular DCA Business, DCA or related companies, business partners, clients or service providers (offeror) may use your business contact information which may contain personal information to offer you products and/or services we or they (as applicable) believe may interest you, but not where you tell the offeror not to contact you.
Where you receive electronic marketing communications from us, related companies, business partners, clients or service providers, you may opt out of receiving further marketing communications by following the opt out instructions below.
COOKIES AND IP ADDRESS TRACKING
Our websites may use cookies for site administration purposes. If for any reason an individual wishes not to take advantage of cookies, the individual may have his or her browser not accept them (although this may disable or render unusable some of the features of our website). Our website may also detect and use an individual’s IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer the website. No personal information is obtained, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on the aggregate or statistical review of user site traffic patterns.
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
You may access or request correction of the personal information that we hold about you by contacting us by email at privacy@data.com.au. We may require you to meet our reasonable costs in providing you with access in the event that we incur such costs (e.g. photocopying costs or costs for time spent on collating large amounts of material). There are some circumstances in which it may not be possible for us to provide you access to your personal information or an exemption under the Privacy Act may apply. For instance, we may not provide access to information if disclosing that information would impact on the privacy of another individual. Where we will not provide access to personal information held about an individual, we will tell the individual why.
OPT OUT
You can opt out of receiving further marketing communications at any time by contacting us by email at removals@data.com.au. You agree that even if you opt out of receiving marketing communications we may still be required to send you essential information that we are legally required to provide relating to the services we provide. You acknowledge and agree that removal from our distribution lists may take several business days after the date we receive your request for removal.
COMPLAINTS
If you have a complaint about the way in which we have handled any privacy issue, we will consider your complaint and determine whether it requires further investigation. We will endeavour to notify you of the outcome of this investigation within a reasonable period of time. If you are unsatisfied with the way we have handled a privacy issue, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
CONTACT DETAILS
For any questions relating to DCA’s Privacy Policy, please contact:
DCA
Attention: Privacy Officer
Level 6, 30 Convention Centre Place,
South Wharf VIC 3006
E: privacy@data.com.auCHANGES TO THIS POLICY
This Privacy Policy is effective as at 20 June 2022.
DCA may change its policy on how it handles personal data from time to time. Any changes to our policy will be published on our website.
-
Marketbase Privacy Policy
-
PRIVACY POLICY
Marketbase supports privacy protection as a fundamental part of its business and, since 1989, has been committed to maintaining the highest standards of data integrity and security for the Marketbase database. Marketbase is a member of the Association for Data-driven Marketing & Advertising (ADMA). It adheres to the Code of Practice established by ADMA to regulate and guide best practice in marketing.
Marketbase is bound by the Privacy Act 1988 (Cth) (the Privacy Act), the Australian Privacy Principles (APPs) as well as other applicable laws protecting privacy. This policy describes how Marketbase collects, uses, holds and discloses personal information.
In this Privacy Policy:
Marketbase means Sarb Management Group Pty Ltd trading as Marketbase.
personal information means information or an opinion about an identified individual, or about an individual who is reasonably identifiable.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
WHAT PERSONAL INFORMATION DO WE COLLECT
Marketbase collects information about you and your interactions with us when you purchase or use any of Marketbase’s products or services, call us or visit Marketbase’s website. Marketbase collects information on Australian and New Zealand businesses in a lawful manner both from organisations directly and from publicly available sources in order to maintain the Marketbase database. Marketbase takes reasonable steps to ensure individuals listed in the database are aware of its identity, the purpose of collection and possible use of their personal information and, to the extent practicable, obtains consent to such use.
The business information Marketbase captures on Australian and New Zealand organisations can include:
- Official Job Titles
- Company Name
- Division Names
- Ultimate Parent Company Name
- Postal Address
- General Switchboard Telephone Number
- General Facsimile
- General Email Address
- URL
- Publicly Listed / Private
- Number of Employees
- Sales / Operating Revenue
- Business Activity (Industry Codes and Keywords)
Marketbase uses cookies available via Google to count visitors to its web site and understand how they access and use it. These cookies do not identify visitors, and are used only to improve the site’s effectiveness and relevance.
Marketbase does not collect sensitive information about an individual.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
The purpose of the Marketbase database is to facilitate effective contact between buyers and sellers in the Australian and New Zealand business-to-business or B2B marketplace. The Marketbase database covers companies and organisations in Australia and New Zealand. It contains firmographic data on the companies and organisations and relevant decision makers within them.
Marketbase collects, holds and uses personal information only for the purposes for which it was collected which are directly related to Marketbase’s functions and activities, namely:
- maintenance of the quality of the Marketbase database;
- provision of business information to clients for marketing purposes;
- to provide you with products and services, or manage our relationship with you;
- contacting or responding to you, or if we need to tell you something important; or
- complying with our legal obligations.
If you do not provide us with your personal information we may not be able to provide our services to you, or communicate with you, or respond to your enquiries.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We will collect your personal information directly from you when you interact with us.
Marketbase also collects personal information when it collects company information which is used by Marketbase to maintain its database and by Marketbase clients for marketing purposes. An individual may opt out of receiving further contact or request access to their information (see below).
Most of the information in Marketbase’s database, such as names of individuals or company information is sourced from publicly available third party sources. For example:
- Business Directories
- Business Media
- Press Clippings
- Websites
- Tele research
HOW WE STORE AND HOLD PERSONAL INFORMATION
Marketbase employs security procedures to protect information from misuse, interference or loss, unauthorised access, modification or disclosure. Marketbase supplies data only to authorised users who have contracted to provide an appropriate level of data security.
Marketbase maintains stringent updating procedures to ensure that data is accurate, complete and up-to-date. To maintain data accuracy, information is verified on a regular basis by telephone.
Marketbase does not use government identifiers on an individual.
Marketbase will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the Privacy Act.
WHO WE DISCLOSE YOUR PERSONAL INFORMATION TO AND WHY
We may transfer or disclose your personal information to our related companies or to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information to others where:
- we are required or authorised to do so by law;
- you expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
- we are otherwise permitted to disclose the information under the Privacy Act.
DISCLOSURE TO OVERSEAS RECIPIENTS
Data from the Marketbase database is predominantly supplied to clients within Australia. Overseas recipients who receive Marketbase data contract with Marketbase to provide an appropriate level of data security and use the data in accordance with the Australian Privacy Principles.
Marketbase has a separate GDPR Statement on its website in relation to the GDPR.
USE OF YOUR PERSONAL INFORMATION FOR MARKETING
We, or related companies, business partners, clients or service providers (offeror) may use your business contact information which may contain personal information to offer you products and/or services we or they (as applicable) believe may interest you, but not where you tell the offeror not to contact you.
Where you receive electronic marketing communications from us, related companies, business partners, clients or service providers, you may opt out of receiving further marketing communications by following the opt out instructions below.
COOKIES AND IP ADDRESS TRACKING
Our websites may use cookies for site administration purposes. If for any reason an individual wishes not to take advantage of cookies, the individual may have his or her browser not accept them (although this may disable or render unusable some of the features of our website). Our website may also detect and use an individual’s IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer the website. No personal information is obtained, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on the aggregate or statistical review of user site traffic patterns.
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
You may access or request correction of the personal information that we hold about you by contacting us by email at marketbaseprivacy@data.com.au. No charge is made for access, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material). There are some circumstances in which it may not be possible for us to provide you access to your personal information or an exemption under the Privacy Act may apply. For instance, we may not provide access to information if disclosing that information would impact on the privacy of another individual. Where we will not provide access to personal information held about an individual, we will tell the individual why.
OPT OUT
You can opt out of receiving further marketing communications at any time by contacting us by email at marketbaseremovals@data.com.au. You agree that even if you opt out of receiving marketing communications we may still be required to send you essential information that we are legally required to provide relating to the services we provide. You acknowledge and agree that removal from our distribution lists may take several business days after we receive your request for removal.
COMPLAINTS
If you have a complaint about the way in which we have handled any privacy issue, we will consider your complaint and determine whether it requires further investigation. We will endeavour to notify you of the outcome of this investigation within a reasonable period of time. If you are unsatisfied with the way we have handled a privacy issue, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
CONTACT DETAILS
For any questions relating to Marketbase’s Privacy Policy, please contact:
Suite 6.03, Level 6, 201 Miller St,
North Sydney NSW 2060
P: +61 2 8875 7499
E: marketbaseprivacy@data.com.auCHANGES TO THIS POLICY
This Privacy Policy is effective as at 20 June 2022.
Marketbase may change its policy on how it handles personal data from time to time. Any changes to our policy will be published on our website.
.