Industry Experience

Trusted Partner

Industry Experience

With the marketing landscape becoming more complex and cluttered, expectations from customers are rising in relation to their experience with your brand.

More data, more analytics, rapid increases in marketing technology sophistication, and the need for communication personalisation and sales and marketing alignment means it’s imperative to partner with an organisation that has extensive industry experience, like DCA.

Not for profit

From cleaning up a list of donors to implementing a new CRM, the DCA team is here to help. Our custom, holistic approach adds value throughout the entire Not For Profit journey.

Financial services

Mitigate regulatory burden, reduce income pressures due to caps and inactive accounts, and stay competitive in the market.

Retail and loyalty

Maximise your loyalty program investment with DCA, the preferred data partner for Australian companies. We provide holistic, technology-agnostic member data management.

Utilities

Using data collated from a range of sources, the DCA team has developed a method of using data about property, footprint, technology, staffing and regular operations to provide our clients with an industry-leading energy consumption calculator.

Telecommunications

DCA delivers targeted intelligence for market segmentation to help our telecommunications clients boost their impact and ensure you find the right opportunities for your solutions.

Case Study: Viva Energy Retail

Data-driven customer engagement

The team at Viva Energy Retail knew their customer data could be leveraged to lift engagement through segmentation. Although they had exceptionally valuable insights as to how customers viewed their fuel purchases, they had no way of matching those insights back to their database—the information was all there, but couldn’t be linked. Together, DCA and Viva Energy Retail developed a custom program to link customer records with effective behavioural profiles, applied across the whole database.

Read the case study

Fundraising Specialists

The DCA team have worked with fundraisers for over 20 years, and our team understands the unique challenges faced by industry professionals. DCA are also proud to be a Fundraising Institute of Australia (FIA) National Sponsor and an adherent to the FIA Code of Conduct.

“Interactions with DCA have always been really positive and professional, and the individuals we’ve had involved have set the standard for customer care. DCA know what they’re doing.”
David Overend
CIO, Oxfam Australia

Business Data Experts

With over 20 years’ experience across government, retail, nonprofit, professional services, manufacturing, technology, transportation, and more, the DCA team are experts across every industry. Any system, any data – DCA does the heavy lifting for you.

“When we first started on a journey of digital transformation, it was clear we needed partners to support that vision. DCA came out really quickly as being a great fit.”
John Walker
Head of Marketing and Customer Experience, Isuzu Australia