Lifeline & Lifeline Harbor to Hawksbury

Client Requirements

Lifeline and subsidiary Lifeline H2H were struggling with convoluted, manual processes and unreliable, inconsistent databases. These error-prone tasks and systems were a security risk, with some processes relying on six separate applications to manage donations and donor data. The team were also unable to offer modern donation methods, and an incumbent CRM vendor has collapsed leaving Lifeline with limited reporting and analytics and no data integrity management. The solution had to:

  • Be automated
  • Connect with other necessary systems across the organisation
  • Be user-friendly enough to encourage wide adoption
  • Reduce redundant data
  • Be secure • Allow smartphone donations
  • Be a single source of truth for business critical operations
  • Provide clean, consolidated donor data
  • Provide robust reporting

Discover DCA’s solution

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