Data strategy aligned to top-down smart city objectives
The 21st century has seen unprecedented technological advances and an explosion of data available about people, organisations, buildings and physical assets and device usage. The private sector has already begun reaping the benefits of mining data sets to develop innovative ways of providing cost effective service delivery. The digital economy has seen commercial providers move their service applications online. Applying for credit, checking your monthly bill, making online payments and changing your online preferences are just some of the common features customers expect from a service provider.
Customer expectations have risen; as a consequence customers expect to interact with a council through digital applications, anytime, any place, any device, with the convenience afforded to them in the same manner that commercial enterprises offer their services.