Data Management
Australia’s top data management partner.
Data management is something every organisation does when they collect, use, and store information.
DCA has decades of experience across government, not for profit, and corporate sectors ensuring secure, efficient, and cost-effective data management. From the moment of capture or creation, right through cross-system usage and archiving to disposal, our team helps you stay compliant and optimise the use of your data.
Case Study: Beyond Blue
A positive new outlook for data management
Find out how DCA helped deliver Beyond Blue’s data migration on time and in budget, including the discovery and resolution of over 300,000 duplicate records.
CRM Systems 101: What are they, what can you do with them, and how do you know you need one?
‘CRM’ is an acronym meaning ‘customer relationship management.’ Customer relationship management describes the way an organisation administers its connections with various customers and is not, per se, a technological intervention; all businesses must manage relationships with customers. However, when we speak of ‘CRM systems’ we mean a specific kind of technology: a collection moving parts that does the heavy lifting of collecting and keeping data that relates to customers and how they engage with the organisation. This data is drawn from every interaction the organisation has with its customers and prospects, which ranges from clicking on a link on a webpage to actually making a purchase and beyond.
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5 Tips to Align Your Data Strategy With AI
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What’s the Best CRM for Your Business? Top 10 CRMs by Use Case
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Customer service and its challenges during COVID-19
The contact centre landscape looks different in 2025. However, businesses learnt a lot about where their processes were most — and least — resilient to sudden operational changes.
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Data democratisation: what is it and why are businesses doing it?
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The ancient roots of generative AI
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The Salesforce World Tour 2024…and that’s a wrap!
The DCA team recently packed ourselves off to Sydney for the Salesforce World Tour. The energy at the event was off the charts and its scale was massive: it was the biggest World Tour yet, taking up five floors of the Sydney ICC and attracting ten thousand attendees.
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Rationalising Your Technology Stack 101
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DCA and Dataro Discuss: Your Roadmap to AI
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What’s augmented intelligence and how is it different to gen-AI?
Augmented intelligence is an AI perspective that centres humans and focuses on the enhancing and assistive role that technology can play. In short, rather than replacing humans in workplace environments, augmented intelligence is AI that makes us better at what we do.
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Automation for small businesses
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Customer profiling: what is it and how do you do it?
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Three things you need to understand to make Augmented Intelligence work for your business
When we envision the future of human technology interaction, it promises automation, artificial intelligence that can independently process, reason and create in the same capacity as the human brain.
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