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Supplier research 101: why should we research our suppliers?

Supplier research 101: why should we research our suppliers? In 2022, Australian supermarkets were famously (or perhaps infamously) selling iceberg lettuce for over $10 a head because of sweeping problems in the supply chain caused by floods, war and the pandemic. Just like the supermarkets rapidly running out of fresh green veggies, if one element…

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Leveraging Loyalty Data to Lift Customer Experience

Loyalty

Positive vibes only: reduce your reliance on complex tools and leverage your loyalty data to lift your customer experience Over the past few years we’ve seen a move to really prioritise customer experience. In 2021, customer service leaders reported that the expectations of customers were at an all-time high and that, mostly, they didn’t have…

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NFP Solutions, PCI & Privacy Act Compliance

When we interact with other people and organisations in the world, we reveal information about ourselves. This could be our names, what we look like, where we’re from, or other, more specific information. This is our personally identifiable information. The idea of privacy concerns all aspects of the collection, storage, dissemination and use of that information.