Lifeline & Lifeline Harbor to Hawksbury

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Client Requirements

Lifeline and subsidiary Lifeline H2H were struggling with convoluted, manual processes and unreliable, inconsistent databases. These error-prone tasks and systems were a security risk, with some processes relying on six separate applications to manage donations and donor data. The team were also unable to offer modern donation methods, and an incumbent CRM vendor has collapsed leaving Lifeline with limited reporting and analytics and no data integrity management. The solution had to:

Be automated
Connect with other necessary systems across the organisation
Be user-friendly enough to encourage wide adoption
Reduce redundant data
Be secure • Allow smartphone donations
Be a single source of truth for business critical operations
Provide clean, consolidated donor data
Provide robust reporting

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