Data Services
Blog & News Centre.
What is data privacy?
When we interact with other people and organisations in the world, we reveal information like our names, what we look like, where we’re from, or other, more specific information. This is our personally identifiable information. The idea of privacy concerns all aspects of the collection, storage, dissemination and use of that information.
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AI agents need the right data
Data Quality, Data for AIAn AI agent is only as good as the data behind it. Data is the lifeblood that flows through all forms of automation, and that includes AI.
Cybersecurity and Risk in the Banking Sector
Data for Financial Services, Data TechnologyAustralia’s financial system needs strong data governance to buttress against cybersecurity threats. It has escaped nobody’s notice that banking — for individuals as well as businesses — is increasingly digital.
What is data cleansing?
Data Quality, GlossaryData cleansing, or data cleaning, is the process of finding and removing problems with the data in a database. Those problems include incorrect, corrupt, duplicated, incomplete or outdated data.
Customer service and its challenges during COVID-19
Data Management, Data Solutions, LoyaltyThe contact centre landscape looks different in 2025. However, businesses learnt a lot about where their processes were most — and least — resilient to sudden operational changes.
Supplier research 101: why should we research our suppliers?
Data for B2B, Data SolutionsA risk-aware supply chain is essential in cushioning your business for shocks, and that means supplier research. There are many great reasons to ensure you’re aware of any risks associated with your suppliers.
Deceased Customers and Fragmented Systems Expose Organisations to Risk
Data for Financial Services, Australian Death Check, Data TechnologyYears on from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry and its “fee for no service” scandal, banks are still at risk of charging deceased people’s accounts fees for products they’re not using.