Case Study Resources

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CSR – Building solid foundations for the future

Discover how DCA worked with CSR to identify which records across multiple, siloed systems were duplicates and consolidate them in the pursuit of coming as close as possible to a single, unified view of each customer.

Beyond Blue – A Positive New Outlook for Data Management

DCA’s Data Services team delivered Beyond Blue’s data migration on time and in budget—and in their database of 1.4 million contacts, our data experts were able to identify over 300,000 duplicate records.

Catholic Mission Data Enhancement

Catholic Mission wanted to reactivate disengaged supporters in the most empathetic and sensitive possible way. DCA helped Catholic Mission identify deceased supporters and improve date of birth data in their CRM by 24%.

ADACAS Data Migration

ADACAS needed to modernise their slow, outdated CRM to make sure they stayed up tocontinue providing exceptional support, meet evolving organisational needs, and ensure scalability for the future.

Scripture Union Queensland Data Enrichment

Scripture Union Queensland had migrated to Salesforce after using several legacy systems across many years, and knew their large historical database was suffering from poor data quality due to the different formats and changeable management practices over time.

CARE Australia Income Modelling & Deceased Register

CARE Australia is a leading international aid organisation that has worked around the globe to save lives and defeat poverty for 75 years. The CARE network includes 21 federation members working in 104 countries, helping 2.7 million people across 25 countries in 2020.

Viva Energy Retail – Data-Driven Customer Engagement

DCA developed a custom program to link Viva Energy Australia’s customers with effective behavioural profiles, across their whole database.