Discover a stronger, smarter future.
DCA Data Services uses high quality data and processes to uncover hidden opportunities, strengths and patterns to help your business grow. From a new market, to new clients and new products, DCA uses the best data and insights to tell you who to target, when to launch, what to launch, how much to spend on marketing and what to do in order to both avoid risk and grow your business.
Data Management
Build strong relationships with customers and donors by managing their data and communication effectively.
Data Cleaning
Get clean, trustworthy data in any system with our scalable operations, expert skills, high-quality data, and Australian-based infrastructure.
Data for B2B
Engage your total addressable market with self-service contact data and prospect lists tailor-made for success.
Resources
Dive a little deeper with case studies, fact sheets, whitepapers and more to help you get started and grow on your data-driven journey.
What is data migration?
By definition, data migration is the practice of moving data from one system to another. This sounds simple, but data migrations are often challenging because they are complicated by the way embedded data storage systems develop over time, a wide array of data dependencies and the unique requirements that businesses have for their data.
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CRM Systems 101: What are they, what can you do with them, and how do you know you need one?
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AI Adoption and Data Poisoning
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5 Tips to Align Your Data Strategy With AI
Large businesses across the globe have enjoyed productivity gains through their applications of machine learning and similar technologies. Lately, their efforts have turned to exploring the potential of generative AI. Unsurprisingly, small and medium organisations are keen to follow suit and reap these possible benefits — ideally before their competition does.
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What’s the Best CRM for Your Business? Top 10 CRMs by Use Case
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DCA at the Asia Pacific Loyalty Conference 2024
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What is data cleansing?
Data cleansing, or data cleaning, is the process of finding and removing problems with the data in a database. Those problems include incorrect, corrupt, duplicated, incomplete or outdated data.
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Cybersecurity and Risk in the Banking Sector
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Deceased Customers and Fragmented Systems Expose Organisations to Risk
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Can we still trust our SME lending predictions?
With inflation at a thirty-year high, past behaviour is no longer a sufficient predictor of borrower serviceability. Our current macroeconomic climate of higher interest and inflation isn’t strictly novel. But it is something we haven’t seen in Australia for many years. The Reserve Bank of Australia indicates that inflation this year has attained a thirty…
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Australian banking sector must leverage data for success.
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Rationalising Your Technology Stack 101
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Supplier research 101: why should we research our suppliers?
A risk-aware supply chain is essential in cushioning your business for shocks, and that means supplier research. There are many great reasons to ensure you’re aware of any risks associated with your suppliers.
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Identifying Investment Risk
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ANZSIC vs Keywords for Procurement in FY23/24
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Risky Business? Assessing Risk in the Australian Construction Sector
The construction industry is a fraught place to operate right now and researching your business relationships has never been so critical. Historically, the industry has been subject to price volatility and supply chain problems, but recent stressors have stretched it to its limits. Global responses to the COVID-19 pandemic caused delays in production, skilled labour…
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Streamline Your Account-Based Marketing Strategy Research.
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Getting Ahead of Macroeconomic Impacts
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DCA and Dataro Discuss: Your Roadmap to AI
“What do you need, and if you don’t have what you need, how can you get there?” Artificial intelligence is driving change across all aspects of our lives, it’s been all the buzz long before the emergence of GPT. Though, the idea of using ‘AI’-driven tools in our jobs as fundraisers still sounds a bit…
Read moreLeveraging Loyalty Data to Lift Customer Experience
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Director IDs Required by November 30th
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What is data privacy?
When we interact with other people and organisations in the world, we reveal information like our names, what we look like, where we’re from, or other, more specific information. This is our personally identifiable information. The idea of privacy concerns all aspects of the collection, storage, dissemination and use of that information.
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The Anatomy of a Data Migration
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Why do organisations need data verification?
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What’s augmented intelligence and how is it different to gen-AI?
Augmented intelligence is an AI perspective that centres humans and focuses on the enhancing and assistive role that technology can play. In short, rather than replacing humans in workplace environments, augmented intelligence is AI that makes us better at what we do.
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Automation for small businesses
Read moreSalesforce.org’s Unite Partner Summit Wrap Up
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Customer profiling: what is it and how do you do it?
Customer profiling, also called consumer profiling (or donor profiling in the non-profit space), is the process of collecting and analysing data to create personas.
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Targeting a new demographic is fraught with potential pitfalls—but it’s easier with data in the driver’s seat
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Data breaches and leaks
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How to achieve a single customer view
A single customer view (also referred to sometimes as a 360 customer view) is the practice of collecting all requisite information across separate sources and aggregating it into one single, comprehensive record for each customer.
Read moreSalesforce.org Data Migration Best Practices
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Customer Service After Covid
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5 donor profiles you should be using for Christmas appeals
Our data-driven fundraising experts have identified these 5 key types of donors who you need to consider during your seasonal appeal
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10 ways to make your Christmas appeal easier and more efficient
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DCA-Nonprofit International Consulting Partner for Salesforce.org
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What is donor data cleansing and why is it key to Christmas appeal success?
This year, when many non-profit organisations are reeling from the tangled social and financial effects of the pandemic and being forced to do more with less, the key to Christmas appeal success will be reducing waste and improving return on investment
Read moreSuperannuation regulations are changing, and superannuation organisations must follow suit
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Privacy Legislation changes in NZ have implications for Australian businesses
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The review of the Privacy Act 1988 could bring us closer to a solution to Australia’s byzantine privacy regulations
The Review of the Privacy Act 1988 is the Australian Government’s response to the recommendations made following the ACCC’s Digital Platforms Inquiry. The Inquiry’s final report was published in July 2019 and told us what we, by and large, already suspected
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The path to data-driven customer loyalty is long but very rewarding
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DCA Sponsors the Fundraising Institute of Australia’s Best Pivot Campaign or Initiative Award
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Email marketing in 2020 is not just sending emails
I suspect we all felt that first rush of COVID-19 related emails in our inboxes. Every company we had ever interacted with (and some we probably did not even remember), all raced to assure us that they were responding to the pandemic appropriately.
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Customer service and its challenges during COVID-19
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DCA achieves PCI-DSS certification for data security while processing 20M transactions
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Customer behaviour and national regulations are changing rapidly. Your marketing automations must keep pace.
Automation is a powerful and flexible tool for marketers. Most companies currently use some form of marketing automation in their digital marketing campaigns. But its not a “set and forget” system.
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Data Visualisation – Are you making the most of your data?
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Is there such a thing as a bad lead?
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Driving an exceptional customer experience; Technology and a 360 degree customer view
It’s been some time now since I returned from Salesforce’s 17th Dreamforce conference. That time has given me the opportunity to reflect on my experiences there, and how they fit into the broader context of the work I do day-to-day in my role as Isuzu Australia’s Customer Care Manager.
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How do you make sure your event is attended—by the right people?
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Consumers show businesses how to use voice search
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Three things you need to understand to make Augmented Intelligence work for your business
When we envision the future of human technology interaction, it promises automation, artificial intelligence that can independently process, reason and create in the same capacity as the human brain.
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Account Based Marketing- A Data Driven Approach for IT
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What will marketing automation really do for you?
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Marketing versus Sales. Who claims glory at the end of the quarter?
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DCA announce partnership with the Australian Loyalty Association
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Driven to Success: ISUZU Australia beat their all-time sales record.
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The Salesforce World Tour 2024…and that’s a wrap!
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DCA’s proud to support Mitre 10 as an Asia Pacific Loyalty Awards finalist for 2025!
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Upcoming changes to privacy are food for thought.
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Tax-Time Tips for Data-Savvy Fundraisers
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Ongoing Data Readiness for DIY AI
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AI agents need the right data
Read moreThe ancient roots of generative AI
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What is data privacy and why is it important?
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Data democratisation: what is it and why are businesses doing it?
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FIA Conference 2024: Data Driving Purpose
Read moreHow to Keep Up with Changes in Data Privacy
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Children’s Cancer Institute Harness the Power of Relationships for Fundraising Success
Read moreB2B Lead Acquisition
DCA has the capacity and expertise to be your B2B sales pipeline partner, with verified datasets and a unique self-service platform.
A subscription to our Marketbase+ platform, powered by IncNet data, means you can get the data you want whenever you want it. Or, our team can guide you on what segments of your total addressable market will have the most impact and put together a B2B contact list tailor-made for success.
Business data experts
DCA’s IncNet database allows sales & marketing teams to;
- Find your next customer today
- Access both high quality and high volume leads
- Rely on up-to-date contact information
Discover the extent of our data, search by industry and job function
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Ready to start your data-driven journey?
