Before this complex project commenced, the Multiple Sclerosis (MS) customer data was held across more than 120 data sources. This resulted in significant data problems including lack of full visibility of a single customer, time-consuming manual processes, multiple unconsolidated, duplicate and inconsistent data sources.
As part of their Digital Transformation Initiative, MS selected Salesforce as their core CRM system. The long term aim was to migrate a large part of their current data away from their old on-premise legacy systems and transition completely into the Cloud. With MS selecting a best of breed and industry standard technology in Salesforce CRM, they in turn went on the search for a company with the proven expertise in Salesforce migrations as well as strong industry domain knowledge in the not-for-profit sector to manage this complicated project.
DCA was the obvious choice offering in-house end-to-end data solutions, expertise in not-for-profit with the capacity to perform all aspects of MS’s migration project in-house. Of added appeal was DCA’s industry domain and technical expertise around MS’s database landscape and the extremely competitive economically viable costings.
“I was aware of DCA’s services from previous experience, and knew of their other clients who spoke positively of theirs, so we were happy to approach them as part of our selection process. We required a data partner that had a good reputation for tackling complex data projects. The major reasons why we selected DCA was for their excellent track record in data quality and migration projects, their value proposition as well as their expertise in Salesforce and the Not for Profit Sector. After the initial meetings with Hanzel and Leigh, we were comfortable that they were the right partner for us. Not only did they provide excellent value for the services required, but they also gave us confidence that we were in the right hands.”
Janetta Suarez, ICT Enterprise Systems Manager at MS
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February 2017
